Clarity designed for you

How We Work

We work with organizations of all kinds – private companies, charitable nonprofits, public agencies, municipalities, transit authorities, and more – and at every level from boards and executives to mid-level managers, teams, and individual coaching clients. Our services are just as broad, encompassing strategic planning, executive and leadership coaching, organizational design & development, change management, learning environment design, Retreats and workshops, facilitating professional collaborations, and even inspiring keynote presentations. Yet no matter who we serve or what we do, our approach remains consistent: we meet you where you are and tailor our work to fit your unique context. There is no one-size-fits-all at Clarity – every engagement is customized to you.

At the core of our approach is a deep commitment to partnership and listening. We start by truly understanding your goals, challenges, and the culture of your organization. In fact, we pride ourselves on helping clients develop clarity out of complexity – whether you have a pressing problem or a bold aspiration, we begin by helping you articulate the change you’re striving to create. We listen first, to learn how things work inside your world, and only then do we bring in our outside expertise to co-create a path forward. From there, we partner with you to design an approach for the growth you seek and create a plan to develop your people’s capability to sustain it. In other words, we don’t just parachute in with answers – we work with you, not at you, every step of the way. Our goal is to craft solutions with you that not only solve the issue at hand but also empower your team for the long run.

The Boutique Advantage

Because Clarity is intentionally small, you work directly with senior consultants from day one—no handoffs, no layers of bureaucracy. Smaller firms like ours are praised for agility, faster decision cycles, and highly personalized service that large firms struggle to match. Our size lets us pivot quickly when priorities shift, customize deliverables on the fly, and embed deeply with client teams—benefits that today’s organizations increasingly seek to maximize value and minimize friction.

When you work with Clarity, you get an experienced, senior team devoted to your success. Our founder is directly engaged in client work, bringing deep academic grounding and practical insight into every project ensuring you benefit from her expertise and passion. You’ll never be handed off to junior associates – from day one, you are working with senior consultants, not trainees or interns. We leverage a wide and seasoned community of experts to meet your specific needs, so you get toolkits and strategies developed through years of experience, combined with fresh, customized solutions. We see ourselves as partners and guides in your journey, providing curious expertise without ego and a commitment to your long-term success. Alongside our consultants, our Director of Business Services makes sure your experience is seamless – handling procurement and contracting so it’s easy to engage us, coordinating schedules and logistics, and being available anytime for any reason. Meanwhile, our administrative support team quietly takes care of the details behind the scenes, filling in any gaps and ensuring nothing falls through the cracks. This high-touch support means you can focus on your goals while we take care of the process.

Throughout the engagement, we also bring a positive energy and personal touch that clients often find refreshing. Yes, we’re professionals and we take our work seriously – but we also believe that doing important work doesn’t have to be dry or stuffy. In fact, we’ve found that meaningful transformation happens more readily when people feel engaged and even enjoy the process. So, we infuse our work with enthusiasm, creativity, and even a bit of fun. We create an environment where you and your team feel safe to explore new ideas and step outside your comfort zone (because that’s where real growth happens). We celebrate wins, big and small, and we’re right there with you through the challenges – offering encouragement, empathy, and occasional moments of levity to keep momentum going. Our clients often say that working with Clarity feels energizing as well as productive – the kind of partnership that not only achieves results but makes the journey rewarding. We think consulting is a people business at heart, and building genuine relationships with our clients is central to how we work.

Finally, everything we do is grounded in a set of guiding principles that shape our culture and approach. These principles – from integrity and excellence to collaboration and capability-building – ensure that how we work always aligns with why we work: to help you achieve meaningful, lasting change in your organization. We invite you to explore our guiding principles below, as they are the commitments we live by in every client engagement.

Our Guiding Principles

Our guiding principles are the values and commitments that direct how we work with our clients every day. They keep us true to our mission and ensure you receive professional, personalized, and effective service. Here are the core principles that guide Clarity’s work:

Client-Centered Partnership:

We meet you where you are, adapting to your needs and culture rather than imposing a one-size-fits-all solution. Your goals and context drive our approach at every step.

Collaboration & Co-Creation:

We work with you, not just for you. That means co-designing solutions side by side and ensuring you have ownership of the path forward. We believe the best results come from working in true partnership, so we actively involve you and your stakeholders throughout the process.

Expertise with Humility:

Our team brings decades of experience and knowledge, but we leave our egos at the door. Every engagement is led by seasoned consultants who act as trusted partners and guides on your journey. We listen more than we talk, value your perspective, and stay curious – because the best solutions emerge when we blend our expertise with your insights.

High-Touch, Responsive Service:

Consulting is not just a project to us – it’s a relationship. We pride ourselves on being fully available and responsive to our clients. Need to adjust a meeting time or discuss a new concern? We’re on it. Our team works hard to make every interaction easy and accommodating, handling the logistics (like scheduling and contracts) so you can focus on the big picture. When you partner with Clarity, you can count on personal attention and support whenever you need it.

Positive Energy & Engagement:

We bring enthusiasm, passion, and a sense of fun to our work. Change can be challenging, so we cultivate a positive, uplifting environment to help energize everyone involved. We even embrace levity when appropriate, knowing that trust and belonging often grow from a bit of shared laughter and human connection. Our aim is to make the process not only effective but also enjoyable and rich with human connection.

Results with Lasting Impact:

We are deeply focused on delivering results that matter. That means achieving your immediate objectives and setting you up for long-term success. We believe consulting should deliver tangible outcomes while also building your organization’s capability for the future. In fact, we measure our success not just by what we accomplish during our engagement, but by your ability to continue thriving and repeating that success long after we’re gone.

Integrity & Excellence:

We do what’s right for our clients, always. Honesty, transparency, and ethical practice are non-negotiables for us. We hold ourselves to the highest professional and quality standards, and we continually learn and apply the best of research and industry best practices in our work. You can trust that we will deliver on our promises and stand by our work, because your confidence in us is paramount.

Each of these guiding principles isn’t just a talking point – it’s a promise. They are the compass for how we operate as a firm and as individuals. By adhering to these principles, we ensure that our partnership with you is not only productive and impactful, but also positive, respectful, and true to the spirit of what Clarity Consulting stands for. We believe that how we work is as important as what we accomplish, and our guiding principles keep us aligned with that belief every day.

In summary, when you work with Clarity, you get a highly personalized, collaborative, and values-driven consulting experience. We will meet you where you are, bring the full force of our expertise with humility, energize the process with passion and care, and focus relentlessly on achieving meaningful results that last. This is how we work, and these are the principles that guide us – all in service of helping you and your organization reach new heights of clarity, growth, and success.